Effective Date: October 5, 2023
Thank you for choosing AVNextGen for your digital antivirus security needs. We strive to provide high-quality products and services. Please read our refund policy carefully to understand our guidelines for refunds and returns.
Digital Products: Our refund policy applies exclusively to digital antivirus security products. We do not offer refunds for physical goods or services.
Time Frame: You may request a refund within 30 days from the date of purchase. After this period, we may not be able to process your refund.
To request a refund for your digital product, please follow these steps:
- Contact Us: Send an email to [email protected] stating your refund request and providing the following information:
- Your full name
- Order number
- Reason for the refund request
- Any additional details that may assist us in processing your request
- Confirmation: Our customer support team will review your request and contact you within 2 business days to confirm the refund request and gather any necessary information.
- Refund Issuance: If your refund request is approved, we will process the refund within 5 business days. Refunds will be issued to the original payment method used for the purchase.
Expired License: We do not offer refunds for digital products if your license has already expired. It is the responsibility of the customer to ensure the timely renewal of their antivirus security software.
Multiple Purchases: If you accidentally purchase the same digital product more than once, please contact us immediately. We will refund the duplicate purchase(s) as long as they meet the eligibility criteria outlined in this policy.
If you have any questions or concerns about our refund policy or need assistance with a refund request, please contact us at:
Our customer support team is available to assist you during our business hours, and we strive to respond to refund inquiries promptly.
AVNextGen reserves the right to update or modify this refund policy as necessary. Please check our website for the most up-to-date information.
Thank you for choosing AVNextGen for your digital security needs. We value your satisfaction and are committed to providing a fair and transparent refund process.